Terms and condition
GoChop Terms & Conditions
These Terms & Conditions ("Terms") govern your access to and use of the GoChop platform, including our website at https://gochop.app and our customer, restaurant, and delivery mobile applications (collectively, the "Service"), operated by GoChop ("GoChop," "we," "us," or "our"). Please read them carefully.
GoChop operates as a marketplace that connects customers, restaurants, and independent delivery partners. We are not the manufacturer or seller of the food items offered through the Service; restaurants prepare and sell those items, and delivery partners transport them.
1. Acceptance of Terms
By creating an account, placing an order, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you may not use the Service. You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account and place orders.
2. User Accounts
- To use certain features, you must create an account and provide accurate, current, and complete information, and keep it up to date.
- You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
- You must notify us promptly of any unauthorised use of your account or any other breach of security.
- We may refuse, suspend, or terminate accounts that contain false information or that are used in violation of these Terms.
3. Ordering and Payments
- When you place an order through GoChop, you make an offer to purchase items from the selected restaurant. The order is confirmed once the restaurant accepts it.
- Prices, taxes, delivery fees, and any applicable service charges are displayed before you confirm your order.
- Payments are processed securely through third‑party payment providers. By placing an order, you authorise the applicable charge for the total amount shown, including item price, taxes, and fees.
- You are responsible for ensuring that your payment method is valid and has sufficient funds. We reserve the right to cancel orders where payment cannot be verified or completed.
4. Cancellations and Refunds
- Orders may be cancelled subject to the status of preparation and the applicable cancellation window shown in the app.
- Once a restaurant has begun preparing an order, cancellation may not be possible or may be subject to a charge.
- Refunds are handled in accordance with our cancellation and refund policy and may be issued for orders that are cancelled in time, not delivered, or materially incorrect. Approved refunds are returned through the original payment method via the payment provider and may take several business days to process.
- Where an issue arises with an order, please contact support promptly so we can investigate and assist.
5. Delivery Policy
- Delivery times shown in the Service are estimates only and may vary due to restaurant preparation times, order volume, traffic, weather, distance, and other factors beyond our control.
- You are responsible for providing an accurate delivery address and for being available to receive your order.
- If a delivery partner is unable to reach you or complete the delivery due to incorrect information or unavailability, the order may be forfeited without a refund, at our discretion.
- Delivery availability may be limited to specific zones and operating hours.
6. Restaurant Responsibilities
- Restaurants are solely responsible for the quality, safety, preparation, packaging, accuracy, and description of the food and items they offer, and for complying with all applicable food‑safety, licensing, and health regulations.
- Restaurants are responsible for setting their menus, prices, availability, and preparation times.
- GoChop is not responsible for the condition or quality of food prepared by restaurants but will act as an intermediary to help resolve legitimate complaints.
7. Customer Responsibilities
- Provide accurate account, contact, delivery, and payment information.
- Treat restaurants and delivery partners with respect.
- Inspect orders upon delivery and report any issues promptly.
- Use the Service only for lawful purposes and in accordance with these Terms.
- Ensure that anyone receiving age‑restricted items (where offered) meets the legal age requirement.
8. Prohibited Activities
You agree not to:
- Provide false, misleading, or fraudulent information;
- Use the Service for any unlawful, harmful, or fraudulent purpose;
- Place fake, abusive, or fraudulent orders, or misuse promotions, coupons, or refunds;
- Interfere with, disrupt, or attempt to gain unauthorised access to the Service, its systems, or other users' accounts;
- Copy, scrape, reverse‑engineer, or exploit any part of the Service;
- Harass, threaten, or harm restaurants, delivery partners, staff, or other users; or
- Use the Service in a way that violates any applicable law or regulation.
Misuse of the platform may result in suspension or termination of your account, cancellation of orders, and, where appropriate, referral to the relevant authorities.
9. Intellectual Property
All content and materials on the Service — including the GoChop name, logo, trademarks, text, graphics, software, and design — are owned by or licensed to GoChop and are protected by intellectual‑property laws. You may not use, copy, reproduce, or distribute any part of the Service without our prior written permission. Restaurant names, logos, and menu content remain the property of their respective owners.
10. Limitation of Liability
To the fullest extent permitted by law:
- The Service is provided on an "as is" and "as available" basis, without warranties of any kind.
- GoChop acts as a marketplace and is not liable for the acts, omissions, food quality, or conduct of restaurants or delivery partners.
- GoChop shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from your use of or inability to use the Service.
- Where liability cannot be excluded by law, our total liability for any claim relating to an order shall not exceed the amount you paid for that order.
11. Termination of Accounts
- You may stop using the Service and request deletion of your account at any time.
- We may suspend or terminate your account, with or without notice, if you breach these Terms, misuse the Service, or engage in fraudulent or harmful activity.
- Upon termination, your right to use the Service ends immediately, though certain provisions (such as payment obligations, intellectual property, and limitation of liability) survive.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana, without regard to its conflict‑of‑law principles. You agree that any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the competent courts of the Republic of Ghana.
13. Changes to Terms
We may update these Terms from time to time to reflect changes in our Service, business, or legal requirements. When we make material changes, we will update the "Last Updated" date above and, where appropriate, notify you through the Service. Your continued use of GoChop after an update constitutes acceptance of the revised Terms.
14. Contact Information
If you have any questions about these Terms, please contact us:
- GoChop
- Email: support@gochop.app
- Legal: legal@gochop.app
- Website: https://gochop.app
- Address: Takoradi W/A Ghana
We will respond to your inquiry within a reasonable timeframe.